Australian servers, always. Data stays in Australia.
Law
Privacy Act 1988
The Act and the APPs. Built for Australian law.
Tenancy
One tenant per clinic
Isolated. Your clinic is its own tenant.
Encryption
At rest and in transit
Encrypted everywhere.
01WHY PATIENTOS
Every clinic group has a head office. Now you do too.
PatientOS is the head office in software. The marketing, the analytics and the operations are built into the system you already work in, with no seams between them.
Corporate groups
Run on a head office: marketing people, analysts, operations managers.
Independent practices
Run on the owner, at 9pm.
PatientOS
Replaces seven subscriptions with one.
Seven apps
Reception
Clinic
Pharmacy
Store
Marketing
Analytics
Admin
One patient record underneath all of them.
Name
Date of birth
Medicare
Allergies
Medications
Appointments
Scripts
Payments
Last visit
The fee
The fee you charge is the fee the till charges.
The appointment
The appointment the AI books is on the day list before the phone cools.
The campaign
The campaign you run shows up as booked appointments.
GROUP OVERVIEW · THU 14 AUG · 4:40 PM11 locations · 25 practitioners
Group roll-upThu 14 Aug · 4:40 pm AEST
$24,035.65Taken today, all locations
Booked
285
Attended
236
Waiting now
19
Still to come
30
Bulk billed
184
Telehealth
28
Recalls due
63
Unconfirmed tomorrow
12
Location
Booked
Waiting
Takings
Status
Toowong4 practitioners
42
3
$4,182.40
On time
Indooroopilly3 practitioners
36
2
$3,006.15
On time
Ashgrove2 practitioners
24
1
$1,884.70
12 min behind
Chermside3 practitioners
31
4
$2,715.30
Nurse clinic
Carindale2 practitioners
22
0
$1,640.00
Telehealth
Bulimba2 practitioners
19
1
$1,398.85
Half day
Sandgate1 practitioner
14
2
$1,072.60
Locum
Redcliffe2 practitioners
27
3
$2,240.05
Walk-ins open
Springfield3 practitioners
33
2
$2,918.75
DVA clinic
Clinic group overview. Every location, today's numbers, one record behind all of them. Sample clinic data.
02THE PLATFORM
One patient record. Seven apps. Zero copy-paste.
Every app reads and writes the same patient record.
PATIENT RECORD · TOOWONG · THU 14 AUGShared by 7 apps
HN
Harriet Nguyen
F · 58 · DOB 12/03/1967 · MRN 100482
Medicare 2953 8••• 1Bulk billedMy Health Record linkedLast visit 22 Jul
Reception
AppointmentsStatus
Standard consult
Today 2:15 pm · Dr Patel
Arrived
Care plan review
28 Aug 9:30 am · Dr Patel
Confirmed
Cervical screening
Recall due 12 Sep
Recall
Skin check
22 Jul · Dr Ngo
Gap $41.05
Telehealth consult
04 Jul · Dr Patel
Bulk billed
Nurse clinic
19 Jun · J. Halligan RN
Completed
Driver medical
15 May · Room 2
Invoiced $95.00
Clinic
Clinical recordState
Consult note
14 Aug · type 2 diabetes
Signed
Observations
14 Aug · BP 128/78
Recorded
GP management plan
22 Jul · MBS 721
Active
Allergy · penicillin
Rash · noted 09 Jun
Alert
Immunisation
03 Apr · influenza
AIR sent
Pathology
18 Mar · HbA1c 7.1%
Reviewed
Referral letter
11 Mar · endocrinology
Sent
Pharmacy
ScriptsSupply
Metformin 500 mg
Twice daily · 14 Aug
eRx token sent
Perindopril 5 mg
Daily · 14 Aug
Repeat 3 of 5
Atorvastatin 20 mg
Nightly · 22 Jul
Repeat 1 of 5
Salbutamol 100 mcg
As needed · 11 Jul
No repeats
Colecalciferol 1000 IU
Daily · 19 Jun
Dispensed
Ferrous sulfate 325 mg
Ceased 09 Jun
Inactive
Sertraline 50 mg
Daily · 11 Mar
Repeat 2 of 5
One patient record, read and written by Reception, Clinic and Pharmacy. Sample clinic data.
One record.
Nothing is exported, imported or re-typed.
Live everywhere.
A booking made in chat is on the day list instantly. Every screen is live, on every device.
Yours to shape.
Apps and modules are switches. Turn on what you run. Nothing else gets in your way.
03The apps
An app for every job in the clinic.
Each one built around an outcome the owner actually worries about, and all of them on the same record.
Reception
A front desk that’s never overwhelmed.
No missed calls means no missed bookings, and the desk starts the day ahead instead of digging out. AI reception works with your team. It answers the chat, books confirmed appointments and takes messages, while your people look after the humans in front of them. Confirmations and reminders go out on their own, so booked patients actually arrive.
AI reception · web chatToowong · 9:04 am
Hi, can I get in to see a GP about my ankle this week?
Yes. Dr Amelia Patel has Thursday 14 August at 2:15 pm, or Friday at 9:40 am.
Thursday please. And can you ask about my repeat script?
Booking confirmedMessage taken
Booking created by AI reception
PatientLachlan O’Brien
WhenThu 14 Aug · 2:15 pm AEST
PractitionerDr Amelia Patel · Room 2
TypeStandard consult · MBS 23
AI reception. A web chat that ends in a confirmed booking. Sample clinic data.
Clinic
Built around the way you practise.
Notes finished when the patient leaves, not at 7pm, and practitioners who like their tools stay. Fast charting for the ten-minute consult: desktop in the consult room, iPad on a home visit, phone between patients. The chart arrives prepared, with the history, scripts and messages already assembled, and customised with your templates, your forms, your interface.
Consult note · Thu 14 AugDr Amelia Patel
NoteScriptsResults
AssessmentAcute pharyngitis
ScriptAmoxicillin 500 mg · 1 tds · 15eRx sent
BillingMBS 23 · Medicare claimed · gap $0.00
Recall due 12 SepSigned 2:41 pm
Clinic. One consult note, signed. Sample clinic data.
Every kind of care
In person, telehealth or asynchronous.
Offer care the way patients want it, without bolting on another tool. However the appointment happens, it is booked, run, documented and billed in the same record.
Thu 14 Aug · dayDr Amelia Patel
8:4015 minPriya RamanFollow up, iron infusionTelehealth
9:0020 minLachlan O’BrienAnkle, standard consultRoom 2
Clinic. One morning, three ways of consulting. Sample clinic data.
Pharmacy
Dispensing on the same record.
The pharmacy stops being a separate system with a separate truth. Scripts and fills live beside the booking and the payment, with collection in store or shipping in the same flow. One patient, one history, one screen.
Script queue · Toowong10 to dispense
New4Dispensing3Ready3
Margaret WhitfieldPerindopril 5 mg · Repeat 3 of 5Ready to collect
Lachlan O’BrienAmoxicillin 500 mg · Repeat 1 of 2Dispensing
Priya RamanMetformin XR 1 g · Repeat 2 of 5Awaiting stock
Pharmacy. The dispense queue. Sample clinic data.
Store
New revenue, without becoming a retailer.
Avenues that used to be a project become an afternoon’s decision. Most practices never sell beyond the consult, because ecommerce means another platform to run. Here it is a switch: products, programs and fees sold at the counter or online, paid, fulfilled and reconciled with everything else.
Order PDC-10482Margaret Whitfield
Skin check consult fee$85.00
SPF 50+ repair cream 200 mL$19.95
Compression stockings, class 2$64.00
Perindopril 5 mg tablet, 30$12.60
GST included$7.63
Total paid$181.55
Card · 4417Ready 3:20 pm
Store. One mixed order, paid, with GST split out. Sample clinic data.
Marketing
The right message at every step.
You finally see which ad became an appointment. Welcome a new patient, remind before, follow up after, and reach back out while a patient is drifting rather than after they’re gone. Consent-aware, run by a marketing seat that never sees clinical data, and landing on your own website, your own diary and your own analytics.
Campaign · winter skin checkSearch ads · live
9 Jun16 Jun23 Jun30 Jun7 Jul14 Jul21 Jul28 Jul
Booked38Attended31Consent checked at send
Marketing. Bookings by week from one campaign. Sample clinic data.
Your channels
Your website. Your app. Your patients.
Own your front door, and the patient relationship that walks through it. Build and publish the clinic’s website and a branded mobile app from inside PatientOS, with bookings and messages flowing straight back into the same platform.
Channels · Pocket Doc MedicalPublished 2:06 pm
WebsiteMobile appMessages
Book an appointmentWebsite pagePublished
Booking from the websiteLachlan O’Brien9:12 am
Message from the appPriya Raman9:20 am
Channels. The website, and what comes back from it. Sample clinic data.
Run the business
Pivot at the speed of thought.
The business changes as fast as you decide, with nothing breaking on a Tuesday. Every setting changes live, an AI helper configures it with you, and a sandbox lets you rehearse before anything touches the real clinic. Prices, fees, hours, content and journeys are your team’s to change, with no developer queue, and automations handle the “when this happens, do that” work nobody should do by hand.
Automation · appointment bookedApplied live, rehearsed in the sandbox
TriggerAppointment bookedAny practitioner
ActionSend confirmationSMS and email
WaitUntil the day before2:15 pm, then remind
Fees, hours and content change the same wayLive, no publish step
Automations. One workflow, applied live. Sample clinic data.
04ANALYTICS
Know the whole business, live.
First-class analytics out of the box: bookings, revenue, utilisation and channels. Real time, no exports, no consultant.
Attribution
The whole journey is measurable, from a website visit to a booked appointment, with the source attached.
Dashboards
Ready-made dashboards for the questions every clinic asks. Custom reports for the ones only yours does.
Residency
Analytics is part of the platform, hosted in Australia, so patient behaviour never flows to an offshore analytics vendor.
appt_startThu 14 Aug · 2:15 pmAppointment · Start timeMapped
appt_itemMBS 23Appointment · MBS itemMapped
recall_due12 SepRecall · Due dateMapped
Data import. Field mapping from an existing system into PatientOS. Sample clinic data.
Built for your kind of clinic.
Vocabulary, forms and workflows mould to the clinic you run. Configuration, not a custom build.
Who it is for
General practice·Telehealth clinicsSpecialists·Pharmacy-attached clinicsAllied health·Growing groups
How PatientOS is built
PatientOS isn't being designed in a boardroom. It's being built with a working Australian clinic, shaped by the front desk, the consult room and the till.
